Frequently Asked Questions (FAQ)

General Questions

Q: What is Moon’s Exclusive Collection?
A: Moon’s Exclusive Collection features limited-edition, high-quality fashion pieces designed for unique style and comfort.

Q: Where are your products made?
A: Our products are crafted using premium materials sourced from trusted suppliers to ensure exceptional quality.

Orders & Shipping

Q: How do I place an order?
A: Simply select your favorite items, add them to your cart, and follow the checkout process.

Q: What are your shipping options?
A: We offer Free Shipping.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Additional fees may apply based on your region.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unworn, sealed items in their original condition, box.

Q: How do I initiate a return or exchange?
A: Contact our support team with your order details, and they’ll guide you through the process.

Care Instructions

Q: How do I care for my items?
A: Detailed care instructions are included with every product. Most items are machine washable—please check the tags.

Q: Are your products sustainable?
A: Yes, we prioritize sustainability by using eco-friendly materials wherever possible.

Contact Us

Q: How can I reach customer support?
A: You can contact us via contact us page or through our website’s contact form.